隐私政策
1. Yuvan (“We”, “Us”, “Our”) operates a cross-border one-stop medical aesthetic platform, including self-owned plastic surgery hospitals, partner medical institutions, overseas consultation, wellness & travel supporting services. This Privacy Policy outlines how we collect, store, use, transfer and protect your personal data and sensitive medical information.
2. This Policy applies to all global visitors who browse our website, submit consultation forms, book aesthetic consultations, apply for hospital treatments or subscribe to our newsletters.
3. By accessing our website, submitting forms or clicking “Agree”, you fully consent to this Privacy Policy. If you disagree, please stop using all our services.
2.1 Information You Voluntarily Submit
• Basic identity data: Full name, nationality, email, phone number, passport/ID details, residential address;
• Aesthetic consultation data: Facial photos, facial scans, personal aesthetic preferences, target cosmetic treatments, medical history and past aesthetic records (sensitive health data);
• Travel service data: Entry schedule, accommodation requirements, accompanying person information;
• Communication records: Online consultation chat logs, consultation notes and post-operation feedback.
2.2 Automatically Collected Website Data
Device model, IP address, browser type, page browsing records, session duration and Cookie data, used to optimize website performance and visitor statistics.
2.3 Information Obtained From Authorized Third Parties
We only collect supporting data from partner hospitals, translation teams and travel service providers with your explicit consent. No unauthorized data collection will be conducted.
3. Purposes of Data Processing
1. Contract performance: Custom aesthetic design, doctor consultation arrangement, hospital treatment coordination and full cross-border travel & wellness support;
2. Medical safety: Doctor eligibility assessment, post-operation recovery follow-up and medical file archiving;
3. Customer communication: Reply to inquiries, appointment reminders and post-treatment follow-up;
4. Platform optimization: Data analysis to improve website functions and service procedures;
5. Marketing notification: Send brand updates and aesthetic science newsletters (unsubscribe available anytime);
6. Legal compliance: Respond to formal legal requests from judicial or regulatory authorities.
4. Information Sharing & Disclosure
1. Data is only shared with third parties under strict non-disclosure agreements for necessary service delivery:
￮ In-house surgeons & specialists from partner aesthetic hospitals (only for treatment design);
￮ Bilingual customer service, overseas travel and wellness partners;
￮ Qualified website technical and data storage vendors.
2. We never sell, rent or trade your personal data, medical images or health records to any third party.
3. Disclosure is only permitted under legal circumstances:
￮ Your separate written authorization;
￮ Formal legal orders issued by courts, police or regulatory authorities;
￮ Brand merger or asset transfer, where the transferee shall bear the same confidentiality obligations.
5. Data Storage, Cross-border Transfer & Security
1. User data is primarily stored on compliant servers within China. Cross-border data transmission for overseas clients complies with GDPR, CCPA and local regional privacy laws, with your prior informed consent.
2. Sensitive medical data such as facial scans and health records are encrypted with tiered access control, only accessible to assigned surgeons and exclusive aesthetic designers.
3. The website adopts SSL encrypted transmission and regular security audits. All internal staff sign data confidentiality agreements to prevent data leakage, tampering or loss.
4. Data retention period: Medical files are retained for 5 years per medical compliance standards; marketing communication records are kept for 2 years. All data will be anonymized or permanently deleted upon expiry.
We use Cookies to record browsing preferences and improve user experience. You may disable Cookies via browser settings, though some booking and consultation functions may be restricted after disabling. No sensitive medical data will be collected via Cookies.
7. Privacy Rights for Global Users (GDPR / CCPA Applicable)
You may contact us to exercise the below rights free of charge within valid processing periods:
1. Right to access: View all personal data stored by us;
2. Right to rectification: Correct inaccurate name, contact or consultation information;
3. Right to erasure: Request full deletion of personal data, facial photos and medical records;
4. Right to withdraw consent: Unsubscribe marketing emails and revoke data collection authorization;
5. Right to data portability: Request electronic copies of all your records;
6. Right to object: Raise disputes or complaints about our data processing activities.
Our services are exclusively for adults aged 18 and above. We do not intentionally collect information from minors. If you are under 18, please do not submit any personal or medical data.
We reserve the right to revise this Privacy Policy occasionally. Updated versions will be posted in the website footer. Continued use of the website constitutes acceptance of revised terms.
For privacy inquiries or data right requests: support@yuvanmed.com
Response timeline: Within 7 working days